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From RTP on a PG Soft slot to Asian handicap on a cricket match, the words in our lobby have specific meanings. This glossary gives you plain, direct definitions so you can read a game screen or account page without stopping to search elsewhere.
If a definition here does not fully answer your question, or if you see a term on your account screen that is not listed, our support team can clarify it directly. Reach out through any of the channels below and reference the exact term or screen you are looking at.
Open the chat icon from any page while you are logged in. Paste the term or screenshot the screen and our team will explain what it means for your account specifically.
Send a message with the term and the section of the lobby or account where you saw it. We read every message and reply with a clear, plain-language explanation.
Several terms — such as rollover progress, wallet balance and transaction status — are shown live in your account dashboard after login. Check there first for real-time figures.
When you open a slot from CQ9 or sit at a live dealer table from Pragmatic Play, the screen shows numbers and labels that affect how you play and what you expect to receive. A term like volatility tells you whether a slot pays small amounts often or large amounts rarely — that shapes which title you open first. Understanding rollover conditions before you accept any account reward means you know what activity the reward requires before any amount moves to your withdrawable wallet. Payment terms like e-wallet and wallet verification map directly to your bKash or Rocket flow, so you are not surprised mid-transaction. Account terms like KYC tell you what identity steps may be required before a withdrawal processes. None of this is complicated once the words are defined plainly. We have organised these definitions by term family so you can scan quickly and find what you need.
The lobby is organised by function: game screens carry one set of terms, the sportsbook carries another, and your account wallet uses a third vocabulary. Mapping terms to where you see them helps you connect the definition to the real screen.
Terms like RTP, volatility, bonus round, payline and multiplier appear on game detail screens and in the information panel inside each slot or table game. You will see these most often when browsing titles from Spadegaming, JDB or PG Soft.
Asian handicap, over/under, spread and decimal odds appear on every market in the sportsbook. Cricket markets — including BPL and international matches — use these labels on each selection row. Check the market detail panel for the exact format shown.
E-wallet, deposit, withdrawal, transaction ID and wallet balance appear in your account's Funds section. When you complete a bKash or Rocket transaction, the confirmation screen uses these exact terms alongside the reference number.
Rollover, turnover, eligible game and wagering contribution appear in the conditions panel of any active account offer. These terms define what activity counts toward releasing a gameplay amount to your withdrawable balance — always read this panel before accepting.
These are the terms you will encounter most often when opening slots, live dealer tables or crash games. Each definition is kept short and practical.
RTP stands for Return to Player. It is the percentage of total bets a game returns to players over a large number of rounds. A game with 96% RTP returns 96 units for every 100 wagered, averaged across many sessions.
House edge is the mathematical advantage the game holds over the player, expressed as a percentage.
Volatility describes how a slot distributes its prizes. High-volatility slots pay larger amounts less often; low-volatility slots pay smaller amounts more frequently. Neither is inherently better — it depends on how you prefer to play a session.
A wager or turnover requirement is the total bet amount you must place before a gameplay amount becomes withdrawable. For example, a 10x turnover on a 500-unit reward means you must place 5,000 units in qualifying bets first.
Jackpot is the highest prize available in a specific game, triggered by a rare combination or feature. It is a game mechanic, not a platform promise. The prize amount and trigger condition are defined inside each game's own rules panel.
A live dealer game streams a real human dealer running a physical table — cards, roulette wheel or dice — via video. You place bets on the live screen. Pragmatic Play and Spadegaming both supply live dealer content in the lobby.
These terms appear primarily in the sportsbook, your payment flow and the account verification process. Understanding them before you place a bet or request a withdrawal removes unnecessary friction.
Asian handicap is a betting format that removes the draw outcome by giving one team a fractional or whole-goal advantage. It is common in football and cricket markets, reducing the bet to a two-way choice and adjusting odds accordingly.
Over/under is a market where you bet on whether a measured value — runs scored, total goals, match points — will finish above or below a set line. The line is displayed on each market row in the sportsbook.
Rollover is the total cumulative betting activity required on a gameplay before it converts to withdrawable funds. It is stated as a multiplier of the reward amount. Your current rollover progress is shown in the account dashboard after login.
An e-wallet is a mobile-based digital payment account, such as bKash or Rocket, that holds funds you can use for deposits and withdrawals. Transactions go through your registered mobile wallet number linked to your account.
KYC stands for Know Your Customer. It is an identity verification process that may be required before certain account actions, including withdrawals above a threshold. The steps and documents required are listed in your account's verification section.
A transaction ID is the unique reference number generated for each deposit or withdrawal. Your bKash or Rocket confirmation message contains this number. Keep it available when contacting support about any payment query.
Glossary definitions are more useful when you can see how multiple terms interact on a single screen. Consider opening a slot like Crash Energy from CQ9. The game detail panel may show its volatility rating — that tells you the prize frequency pattern before you load it. Once you are inside, the RTP figure (where the provider exposes it) tells you the theoretical return. Those two terms together help you decide whether the title fits your session style. Now move to the sportsbook and open a Bangladesh cricket match. The market shows Asian handicap lines alongside decimal odds. The decimal format means a 1. 90 selection returns 1. 90 units for every 1. 00 wagered, including the original stake. Knowing this, you can calculate the return on a specific stake amount before you confirm the bet. Finally, say you accept an account gameplay. The conditions panel shows a rollover figure and lists eligible games. The term eligible game means only certain titles contribute to clearing the rollover — usually specified by category, such as slots or table games — so check that panel before deciding where to place activity.
Before loading Crash Energy, open the game detail panel. The volatility label tells you whether this session will tend toward frequent small returns or occasional large ones. Match that to how long you plan to play.
On a BPL or international cricket market, the decimal odds shown on each selection replace the need to calculate margins manually. Multiply your stake by the decimal to see the total return including your original amount.
After a bKash deposit, your mobile wallet confirmation contains a transaction ID. Save it. If the deposit does not reflect in your account wallet within the expected window, that ID is what support needs to trace the payment.
When a rollover condition is active on your account, the current progress is visible in the account dashboard after login. The display shows how much qualifying activity has accumulated versus the total required.
These questions are about the practical account and lobby actions connected to the terms defined above — not the definitions themselves, but how to use what the terms describe.
Log in and open the Funds section of your account. Your current wallet balance, pending transactions and completed deposit or withdrawal records are all listed there. Each entry shows the amount, method — such as bKash or Rocket — and transaction ID.
Open the game from the lobby and look for the information or rules panel inside it. RTP is displayed only where the provider — such as PG Soft or Pragmatic Play — has made it available. We do not publish estimated or alternative figures.
Go to the verification section inside your account settings after login. The current status of each verification step is shown there. If a step is incomplete, the screen lists what document or action is still required before it clears.
Yes. Your account dashboard shows the rollover progress for any active gameplay after you log in. The figure updates as qualifying bets are placed on eligible games. Check the conditions panel to confirm which game categories count.
Open the Funds section in your account and find the deposit entry with the matching amount and date. The transaction ID from your bKash confirmation message should correspond to the reference shown on that record. If it does not match, contact support with both IDs.
Use the live chat or email support channel and quote the exact term and the screen where you saw it. Our team will explain what it means in the context of your specific account action and point you to the relevant account section.